This domain is registered with
Safedomain.net™


On-line Support

For issues regarding e-mail from any Safedomain.net e-mail service, please see if your problem or query is covered below. If it is not then please e-mail [email address protected by javascript] or call +1.778.833.3665.

Safedomain.net e-mail FAQ

How To Set Up Mozilla or Thunderbird

To send and receive email with your new address, you’ll need to enter some basic information into your email program. If you use Mozilla Thunderbird (Microsoft Windows version), please open the program, then follow the steps below.

Note: If this is the first time you have opened Mozilla Thunderbird, you may automatically see a screen asking for information about your email account. If this occurs, skip the first two steps below.

  1. On the Tools menu, click Account Settings.
    Selecting Account Settings from the Tools menu

    Click image for full-size version.

  2. Click Add Account.
    Adding a new account

    Click image for full-size version.

  3. Click Email account. Click Next.
    Selecting the type of account to set up

    Click image for full-size version.

  4. In the Your Name box, type the name you would like others to see when they receive messages from you.
  5. In the Email Address box, type your complete email address. Click Next.
    Inputting a display name and email address

    Click image for full-size version.

  6. Click POP.
  7. In the Incoming Server box, type mail.<enteryourfulldomainname> and Click Next.
    Inputting incoming mail server settings

    Click image for full-size version.

  8. In the Incoming User Name box, type in the user name assigned to you (usually your complete email address including domain name). Click Next.
    Inputting an email username

    Click image for full-size version.

  9. In the Account Name box, type in the user name assigned to you (usually your complete email address including domain name). Click Next.
    Specifying a name for the account

    Click image for full-size version.

  10. Click Finish.
  11. In the left-hand pane, click Outgoing Server (SMTP).
  12. In the Server Name box, type in smtp.<enteryourfulldomainname> or if you are using your ISPs outgoing e-mail server then a name from the list below (i.e. mail.telus.net):

    Your ISP

    Their SMTP (Outgoing e-mail server)
    Telus mail.telus.net
    Shaw Cable shawmail
    Safedomain.net mail.safedomain.net
    Safedomain.net* mail.safedomain.net (under special arrangements)

    (You should use your ISP's SMTP e-mail server as above, unless you have made *special arrangements with Safedomain.net to use our SMTP servers or if Safedomain.net is your ISP)

  13. If you are using your domain's smtp server for outoging e-mail i.e., smtp.<enteryourfulldomainname> then you must enable SMTP Authentication in your E-mail client for your outgoing e-mails, otherwise you need to remove the check mark next to Use name and password. Then Click OK. .
    Editing outgoing mail server settings

    Click image for full-size version.

And you’re ready to go. You can now send and receive email using your new email address.